Privacy Policy

Last updated: January 15, 2025

Your Privacy Matters: Alpha Earth (operated by Crelocks LLC) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Personal Information

When you register for our services, we collect:

  • Name and job title
  • Business email address (personal email addresses are not permitted)
  • Company name and industry information
  • Phone number and business address
  • Payment and billing information

Usage Data

We automatically collect information about how you use our platform:

  • Platform usage patterns and feature interactions
  • Search queries and data requests
  • Session duration and frequency of use
  • IP address, browser type, and device information
  • Log files and performance data

Communication Data

We collect information when you communicate with us through support channels, contact forms, or email correspondence.

2. How We Use Your Information

We use the collected information for the following purposes:

Service Provision

  • Provide access to the Alpha Earth platform and its features
  • Process your requests for carbon market data and AI-generated insights
  • Maintain and improve platform functionality
  • Provide customer support and technical assistance

Business Operations

  • Process payments and manage billing
  • Send service updates and important notifications
  • Conduct security monitoring and fraud prevention
  • Analyze usage patterns to improve our services

Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to legal requests and prevent fraud
  • Enforce our terms of service and user agreements

3. Data Sharing and Disclosure

Our Commitment

We do not sell, rent, or trade your personal information to third parties.We only share information in the limited circumstances described below.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or servicing you. These parties are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

Legal Requirements

We may disclose your information when required by law, such as to comply with a subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and employee training
  • Secure data centers with physical security measures
  • Regular backup and disaster recovery procedures

Important: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Account Information: Retained for the duration of your subscription plus 7 years for legal compliance
  • Usage Data: Aggregated usage data may be retained indefinitely for analytics purposes
  • Communication Data: Support communications retained for 3 years
  • Payment Information: Billing records retained for 7 years as required by law

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

You can request a copy of the personal information we hold about you and receive it in a structured, commonly used format.

Correction

You can update your account information at any time through your account settings or by contacting us.

Deletion

You can request deletion of your personal information, subject to certain legal and operational requirements.

Communication Preferences

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies

Required for platform functionality, including authentication, session management, and security.

Analytics Cookies

Help us understand how you use our platform to improve functionality and user experience.

Managing Cookies

You can control cookies through your browser settings, though disabling certain cookies may limit platform functionality.

8. International Data Transfers

Our services are operated from the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to such transfers.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Crelocks LLC

Data Protection Officer

State of Georgia, USA

Email: privacy@alphaearth.ai

General Support: support@alphaearth.ai